Parts Warranty
All new and reconditioned parts are covered by a 12 month manufacturer’s warranty unless specifically stated. Used parts have no warranty whatsoever. You should notify us immediately if a potential warranty situation arises. We will then advise a course of action. Any suspected faulty part must be returned to us together with the original invoice or proof of purchase and with as much information relating to the problem as possible. Please note that a defective part must be returned and received by us before it can be exchanged in line with the Lotusbits returns policy. All warranty parts are subject to a physical inspection. This may involve returning the part to our supplier to verify the fault before it can be exchanged. Defective items are backed 100% and after 30 days can be returned for exchange only. For warranty claims please state vehicle, registration number & chassis number, date fitted & mileage, date failed & mileage and exact nature of fault. Please contact our parts team to request a warranty form.
The warranty period commences from our invoice date not from the date of installation or first use. This warranty covers defects to the part when fitted and used correctly for normal, everyday vehicle use but does not apply to parts used for any extraordinary or unusual uses such as track days, motorsport, competition, racing, rallying or parts subsequently stripped down, altered, modified or adapted etc. in any way from their original design or intended use.
The warranty is also invalidated if the Lotus service schedule for the vehicle or engine, into which the part has been installed, is not adhered to. This servicing must be carried out by Lotusbits Ltd, a Lotus main dealer or a specialist approved by Lotusbits Ltd.
Although we are, by law, liable for death or personal injury caused by our proven negligence and by the Consumer Rights Act 2015, our warranty only covers the parts in question and not any consequential loss or cost, eg garage labour, recovery, car hire, re-delivery, parking fines etc. No claim will be validated if the failure is caused by mis-use, neglect, overheating, incorrect installation or failure of another component.
Any part replaced or repaired under warranty, will only benefit from the balance of the cover remaining from the original purchase date. Warranties are not transferable. Acceptance of goods is deemed as acceptance of these terms. The warranties are in addition to, and do not affect your statutory consumer rights.
Please Note – Overseas Markets:
Our Website predominantly covers UK and European models. Whilst many parts are common to rest of the world markets, there are sometimes specific parts for certain countries that are different to those listed. If unsure, please contact us quoting your full vehicle details including VIN number and engine number prior to purchasing and we will confirm suitability.
Legal Info
Errors & Omissions Excepted. We try to keep this website as accurate as possible. Please tell us if you think something is wrong. All parts offered subject to availability. All part numbers, illustrations and photographs used in this website are intended for reference and identification purposes only and are not necessarily an exact representation of the goods supplied. Photographs of parts should be considered indicative of what we supply rather than an exact representation as sources of supply and manufacture can change. Whilst we make every effort to ensure the accuracy of product descriptions, illustrations and photographs on this website, they are based upon information supplied by the manufacturer or distributor at the time. There may be occasions – due to circumstances beyond our control – when specifications are changed, or when goods become temporarily unavailable.
Certain part numbers may have been superseded to an alternative number when a later version or updated specification is offered.
© Copyright Lotusbits Ltd. All rights reserved. No part of this website may be copied, reproduced, stored in any retrieval system, communicated or transmitted in any form or by any means, including Electronic, Mechanical or otherwise, without prior written permission from Lotusbits Ltd.
Registered in England No. 05498469
VAT No. 934 4819 04.
EORI No. GB934481904000
All trademarks, logos, illustrations and photographs used by kind permission of their registered owners.
All Part Numbers used are either the property of Lotus Cars or Lotusbits Ltd, and may not be used without explicit written permission.
Website Sales Terms & Conditions
We aim to make it clear and simple to order from Lotusbits Ltd. All orders placed on our website are governed by the following terms & conditions under English Law and consumers are deemed to have accepted these terms & conditions upon placing an order.
Order Acknowledgement
First and foremost, thanks for placing your order! We’ll get back to you immediately with an emailed order acknowledgment which will contain your unique order reference number and details of the products ordered. If the order contains any items which are deemed special order, we will contact you accordingly and request payment of a non-refundable deposit.
Upon despatch, we will send a further email and enclose tracking details if applicable.
If any of the products ordered become subsequently unavailable, we will advise you via email and cancel those items from your order, offering a substitute item where available. Once submitted, your order cannot be modified.
Prices & Payment
All orders will be charged and then paid in GBP.
Payment can be securely made via Debit or Credit card. Upon despatch, we will debit your payment card for the amount displayed in GBP, at which point title of the goods will pass to you. If there is a backordered item, this will not be charged for until despatch.
We also accept PayPal for orders where all items are displayed in stock. Your PayPal account will be debited at the point of placing the order.
All goods remain the property of Lotusbits Ltd until full payment has been received.
Delivery of Your Order
LotusBits Ltd will deliver the goods in accordance with the delivery address details entered by you and the shipping option selected by you at our checkout. If the order contains items which were out of stock, we may split the order into multiple shipments without prior notification. Please advise us immediately if you wish for the order to be held until complete.
Backordered items will follow carriage free at the earliest opportunity (certain exclusions apply for overseas orders) by the most economical method available. Displayed due dates for out of stock or special order items on our website are an estimate only and may be subject to change without prior notification. We will advise you of backorder progress via email. Special order items cannot be cancelled after 14 days of receipt of your order acknowledgement.
Damaged Upon Receipt or Shortage on Order
It happens sometimes and we understand that it’s inconvenient and not your fault. Let us know within 48 hours of delivery and we’ll take care of it for you. Please retain all packaging and do not sign for delivery if possible or mark the courier receipt as damaged.
Our parts team will talk you through the procedure and get your order fulfilled as quickly as possible.
Delivery of Incorrect Goods
If there’s a problem get in touch with us within 14 days of delivery and we’ll do our best to rectify the situation for you. Our parts team will ascertain if the order has been incorrectly picked or packaged and will arrange for the goods to be exchanged. If we got it wrong, we’ll sort it out at no additional cost to you. If you’ve ordered the goods incorrectly, we’re happy to exchange incorrectly ordered goods too. Just let us know within 14 days and our parts team will talk you through the procedure.
Order Cancellation
If you wish to cancel your order you can do so via email, phone or in writing to us. If we have not yet fulfilled your order, we will simply cancel the order internally and will not debit your payment card. If a cancelled order was prepaid via PayPal, we will return the funds accordingly. If you wish to cancel a special order item that we have taken a deposit for, we may be unable to return that deposit and will notify you of this.
If we have already fulfilled your order and made delivery, you can still cancel within 14 days of receipt of your order by contacting us as above. Our parts team will explain our returns policy.
Return Policy
If you need to return an item to us, you’ll need to get in touch with our parts team within 14 days of receipt of your order.
All returns must be pre-authorised with a returns authorisation (RA) number – this tells us that it’s come back from you. Please complete the Parts return form and ensure you enclose a copy with your returned items. The Return Form can be requested from our parts team
All returns are subject to a physical inspection and we must have received and inspected the product before an exchange or credit can be issued.
In addition to your statutory rights above, you can also return items to Lotusbits Ltd 14 – 28 days after receipt of your order. These returns will only be considered for exchange or as a credit against future orders and must not have been fitted and be in their original, undamaged packaging. You will be responsible for the cost of returning the parts to LotusBits Ltd. A 20% restocking fee may be applied depending upon circumstances. No returns will be considered after 28 days.
Defects & Warranty
All goods are covered by a 12month manufacturer’s warranty unless specifically stated otherwise.
If a product develops a fault within the first 30 days after receipt, you may return the item for a refund or a replacement unless the fault is attributed to installation error or incorrect application.
Beyond 30 days, the product will need to be inspected by the manufacturer who will either repair or replace the unit within 30 days of receipt if deemed to be of faulty manufacture.
You will need to contact our parts team if you suspect a product defect or failure and they will do their best to assist you in a timely manner. You will also need to complete a warranty form available from our parts team, so that we can ascertain the full details of failure.
Liability
Lotusbits Ltd is not liable for any loss of business, expenses or income under any circumstances through the supply or non-supply of goods and/or services, or due to any product defect or failure. Lotusbits Ltd makes every effort to supply goods that are accurate to description, fit for purpose and of satisfactory quality. Lotusbits Ltd reserves the right to alter product specifications without prior notification and will not be subject to any claim that may arise from such minor variations. Whilst we take every care to ensure that our website and information herein is as accurate as possible, errors and omissions are excepted.
Although we are, by law, liable for death or personal injury caused by our proven negligence and by the Consumer Rights Act 2015, our warranty only covers the parts in question and not any consequential loss or cost, eg garage labour, recovery, car hire, re-delivery, parking fines etc. No claim will be validated if the failure is caused by mis-use, neglect, overheating, incorrect installation or failure of other component(s).
Privacy Policy
Your data is safe with us. We only share the essential data needed to fulfil our part of the contract, for example: we advise the courier of your name, address and contact details to ensure the order is delivered in a timely manner, so please check that the information you give us is accurate.
Cookie Consent
We may use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising, and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. We do not sell or rent your personal information to any third party.
Direct Sales Terms & Conditions (in person, via telephone or email)
We aim to make it clear and simple to order from Lotusbits Ltd. All orders placed via telephone or in person are governed by the following terms & conditions under English Law and consumers are deemed to have been advised of and accepted these terms & conditions prior to placing an order.
Order Processing
We will take the details of the parts you require and your personal details and create your invoice with a unique invoice number. We will either email this invoice to you or share the details over the phone and then take payment for the total amount
If any items are out of stock we will let you know approximate lead times when ordering
If any of the products ordered become subsequently unavailable, we will advise you via telephone or email and cancel those items from your order, offering a substitute item where available.
Prices & Payment
All orders will be charged and then paid in GBP.
Payment can be securely made via VISA or Mastercard Debit or Credit card over the telephone or in person or via bank transfer / paypal. We also accept GBP cash payments in person if absolutely necessary
All goods remain the property of Lotusbits Ltd until full payment has been received.
Upon despatch, we will send a further email and enclose tracking details if applicable.
Delivery of Your Order
LotusBits Ltd will deliver the goods in accordance with the delivery address details given by you and the shipping option you select. If the order contains items which were out of stock, we may split the order into multiple shipments without prior notification. Please advise us immediately if you wish for the order to be held until complete.
Backordered items will follow carriage free at the earliest opportunity (certain exclusions apply for overseas orders) by the most economical method available.
Due dates for out of stock or special order items are an estimate only and may be subject to change without prior notification. We will advise you of backorder progress via email or telephone. Special order items cannot be cancelled after payment
Damaged Upon Receipt or Shortage on Order
It happens sometimes and we understand that it’s inconvenient and not your fault. Let us know within 48 hours of delivery and we’ll take care of it for you. Please retain all packaging and do not sign for delivery if possible or mark the courier receipt as damaged.
Our parts team will talk you through the procedure and get your order fulfilled as quickly as possible.
Delivery of Incorrect Goods
If there’s a problem get in touch with us within 14 days of delivery and we’ll do our best to rectify the situation for you. Our parts team will ascertain if the order has been incorrectly picked or packaged and will arrange for the goods to be exchanged. If we got it wrong, we’ll sort it out at no additional cost to you. If you’ve ordered the goods incorrectly, we’re happy to exchange incorrectly ordered goods too. Just let us know within 14 days and our parts team will talk you through the procedure.
Order Cancellation
If you wish to cancel your order you can do so via email, phone or in writing to us. If we have not yet fulfilled your order, we will simply cancel the order internally and will refund your payment. If you wish to cancel a special order item that we have taken a deposit or payment for, we may be unable to return that deposit or payment and will notify you of this.
If we have already fulfilled your order and made delivery, you can return the parts to us at your cost within 14 days of receipt of your order by contacting us as above. Our parts team will explain our returns policy.
Return Policy
If you need to return an item to us, you’ll need to get in touch with our parts team within 14 days of receipt of your order.
All returns must be pre-authorised with a returns authorisation (RA) number – this tells us that it’s come back from you. Please complete the Parts return form and ensure you enclose a copy with your returned items. The Return Form can be requested from our parts team
All returns are subject to a physical inspection and we must have received and inspected the product before an exchange or credit can be issued.
In addition to your statutory rights and subject to LotusBits policy above, you can also return items to Lotusbits Ltd 14 – 28 days after receipt of your order. These returns will only be considered for exchange or as a credit against future orders and must not have been fitted and be in their original, undamaged packaging. You will be responsible for the cost of returning the parts to LotusBits Ltd. A 20% restocking fee may be applied depending upon circumstances. No returns will be considered after 28 days.
Defects & Warrant
All goods are covered by a 12month manufacturer’s warranty unless specifically stated otherwise.
If a product develops a fault within the first 30 days after receipt, you may return the item for a refund or a replacement unless the fault is attributed to installation error or incorrect application.
Beyond 30 days, the product will need to be inspected by the manufacturer who will either repair or replace the unit within 30 days of receipt if deemed to be of faulty manufacture.
You will need to contact our parts team if you suspect a product defect or failure and they will do their best to assist you in a timely manner. You will also need to complete a warranty form available from our parts team, so that we can ascertain the full details of failure.
Liability
Lotusbits Ltd is not liable for any loss of business, economic loss, expenses or income under any circumstances through the supply or non-supply of goods and/or services, or due to any product defect or failure. Lotusbits Ltd makes every effort to supply goods that are accurate to description, fit for purpose and of satisfactory quality. Lotusbits Ltd reserves the right to alter product specifications without prior notification and will not be subject to any claim that may arise from such minor variations. We take every care to ensure that our website and information herein is as accurate as possible, errors and omissions excepted.
Although we are, by law, liable for death or personal injury caused by our proven negligence and by the Consumer Rights Act 2015, our warranty only covers the parts in question and not any consequential loss or cost, eg garage labour, recovery, car hire, re-delivery, parking fines etc. No claim will be validated if the failure is caused by mis-use, neglect, overheating, incorrect installation or failure of other component(s).
Privacy Policy
Your data is safe with us. We only share the essential data needed to fulfil our part of the contract, for example: we advise the courier of your name, address and contact details to ensure the order is delivered in a timely manner, so please check that the information you give us is accurate.
Workshop Terms and Conditions
Vehicles or Engines being worked on in our workshop
All parts and labour are covered by our 12 month or 12,000 miles warranty whichever is sooner unless specifically stated. You should notify us immediately if a potential warranty situation arises. We will then advise a course of action. Any suspected fault must be reported to us together with the original invoice with as much information relating to the problem as possible. Any vehicle or engine that develops a fault should not continue to be used prior to any consultation with ourselves.
The warranty period commences from our invoice date not from the date of first use. This warranty covers the works carried out to the vehicle or engine by ourselves provided that the vehicle or engine is used correctly for normal, everyday vehicle use but does not apply to vehicles or engines used for any extraordinary or unusual uses such as track days, motorsport, competition, racing, rallying, vehicles or engines used for television or film or entertainment purposes or vehicles or engines subsequently stripped down, altered, modified or adapted etc. in any way from their original design or intended use.
The warranty is also invalidated if the Lotus service schedule for the vehicle or engine, is not adhered to. This servicing must be carried out by Lotusbits Ltd or a Lotus main dealer or approved specialist.
Any vehicle or engine will only be released back to the customer after payment of all outstanding invoices is received in full. Storage costs of £25 per day plus VAT will be charged for all vehicles where invoices remain unpaid after 4 weeks. If projects are stalled by the customer or delays in customer supplied parts we reserve the right to charge storage costs at the above rate.
Our insurance only covers vehicles with an individual value of up to £100,000. The customer must inform us if their vehicle is over this limit so we can extend our policy whilst this vehicle is on site.
Although we are, by law, liable for death or personal injury caused by our proven negligence and by the Consumer Rights Act 2015, our warranty only covers the works carried out by ourselves and not any consequential loss or cost, eg recovery, car hire, re-delivery, costs from any other garage, workshop or 3rd party, parking fines etc. No claim will be validated if the failure is caused by mis-use, neglect, overheating, incorrect installation or failure of another component, or continued use of the vehicle or engine after the fault has occurred.
Any vehicle or engine repaired under warranty will only benefit from the balance of the cover remaining from the original invoice date. Warranties are not transferable. Delivery of your vehicle to our workshop is deemed as acceptance of these terms. The warranties are in addition to, and do not affect your statutory consumer rights.
If any vehicle or engine is not collected within 12 months of last invoice (not including storage) we reserve the right to scrap, dismantle or dispose of the same and retain the proceeds.